Lasers from TRUMPF come with numerous sensors as standard equipment. These are located not only in the laser control but also in the laser, optic, cooler unit, power supply and machine interfaces. With the aid of these sensors, over 500 monitored measurement data are continually logged as absolute values.An integrated modem enables service experts from TRUMPF to dial into a laser unit within seconds and check it very thoroughly indeed - wherever in the world it happens to be.
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All the customer needs for this is a phone connection. Using analogue measuring data, a problem can not only be localized but the extent of it can also be assessed. In many cases the operator can mend the fault himself on the spot, saving the time and expense of a service visit.
Telepresence not only functions when a problem has already occurred - it can also carry out an optional preliminary diagnosis so that maintenance and repairs can be planned before a fault can develop. This also avoids unplanned downtime. | |
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